TikTok users with business accounts can create keyword-triggered auto-reply messages for their accounts.
For instance, if a business regularly receives direct messages asking about its hours of operation, the business could create a keyword auto-reply message with this information that is automatically sent each time it receives a message containing the word “hours.”
Our guide will show you how to create a keyword auto-reply message in the TikTok mobile application.
Note: These screenshots were captured in the TikTok app on iOS. Also note, you can have up to four auto-reply messages on your account.
Step 1: On your TikTok for Business profile, tap the three dots in the top-right corner of the screen.
Step 2: Tap “Business suite.”
Step 3: Tap “Message settings.”
Step 4: Tap the toggle to the right of “Keyword auto-reply.”
Step 5: Tap “Message” under “Keyword auto-reply.”
Step 6: Tap “Add” at the bottom of the screen.
Step 7: Tap the two text-entry fields to type your desired keyword and auto-reply message.
Step 8: When you’re done creating your auto-reply message, tap outside of the text-entry fields to close your device’s keyboard.
Step 9: Tap “Submit” at the bottom of the screen.